Description: This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with an iPhone Web app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.What's new in this version:Fixed: Bug that could cause ticket open time to be calculated incorrectly when a tech's timezone is set to something other than the system default.Fixed: Reports now use custom labels.
Keywords: management conversion system access server email time
Requirements: Mac OS X 10.5; File size: 119296 kb; Updated: 2010-03-11
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