Communications > Helpdesk

Description: By streamlining the process of adding images to your communications, ScreenSteps helps you communicate more information in less time than any other tool available. ScreenSteps is perfect for:Tech support providing answers to customer questionsAn instructor guiding students alongA blogger adding visuals to your articlesA business that needs to train your employeesAnyone who believes that a picture is worth a thousand wordsScreenSteps will revolutionize the way you communicate.Content can be exported to:System clipboardWord (DOCX)PDFHTMLMindTouchWordPressBloggerTypePadMovable TypeConfluenceGoogle SitesScreenSteps Live (a hosted publishing, distribution and collaboration service)What's new in this version:Revamped UI.You can now specify that links should be opened in a new browser window.You can now link between lessons in the same manual.You can now customize the "Table of Contents" bookmark label for PDF templates.

Keywords: information business bookmark picture browser window images system 

Requirements: Mac OS X 10.5; File size: 10342 kb; Updated: 2010-03-19

Description: This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with an iPhone Web app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.What's new in this version:Fixed: Bug that could cause ticket open time to be calculated incorrectly when a tech's timezone is set to something other than the system default.Fixed: Reports now use custom labels.

Keywords: management conversion system access server email time 

Requirements: Mac OS X 10.5; File size: 119296 kb; Updated: 2010-03-11

Description: The Web Help Desk software is an intuitive web-based technical support software solution that can meet the needs of help desk support groups managing thousands of users at multiple sites. No extra help desk software is required for customers or technicians beyond a web browser.Key Help Desk Software Features Include:100% Web-based Help Desk SoftwareCustomer Service Web PortalIncident ManagementEmail-to-Ticket ConversionAsset Life Cycle ManagementTwo-Way E-MailKnowledge-Base ManagementLDAP / Active Directory SyncService Level Agreement (SLA) AlertsApproval & Change WorkflowCustomer Satisfaction SurveysReporting IncludedServer Licensed or ASP Hosted SaaS OptionsHelp Desk Software Integration:Apple Remote DesktopLANrev Client ManagerJAMF Casper SuiteLDAP (Lightweight Directory)Microsoft Active DirectoryFind out why over 1,200 IT managers throughout the world choose the Web Help Desk software over more costly help desk software solutions for their small business help desk, or enterprise service desk.Customer ...

Keywords: directory microsoft business browser remote client 

Requirements: Mac OS X 10.5; File size: 2048 kb; Updated: 2009-02-22

Description: The Web Help Desk software is an intuitive web-based technical support software solution that can meet the needs of help desk support groups managing thousands of users at multiple sites. No extra help desk software is required for customers or technicians beyond a web browser.Key Help Desk Software Features Include:100% Web-based Help Desk SoftwareCustomer Service Web PortalIncident ManagementEmail-to-Ticket ConversionAsset Life Cycle ManagementTwo-Way E-MailKnowledge-Base ManagementLDAP / Active Directory SyncService Level Agreement (SLA) AlertsApproval & Change WorkflowCustomer Satisfaction SurveysReporting IncludedServer Licensed or ASP Hosted SaaS OptionsHelp Desk Software Integration:Apple Remote DesktopLANrev Client ManagerJAMF Casper SuiteLDAP (Lightweight Directory)Microsoft Active DirectoryFind out why over 1,200 IT managers throughout the world choose the Web Help Desk software over more costly help desk software solutions for their small business help desk, or enterprise service desk.Customer ...

Keywords: directory microsoft business browser remote client 

Requirements: Mac OS X 10.5; File size: 52122 kb; Updated: 2008-10-30