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Description: This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with an iPhone Web app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.What's new in this version:Added: Tech permission to approve FAQs.Added: Machine name can now be used as an asset number when syncing with SCCM/SMS Discovery Connections.Added: Unicode support for PDFs is now enabled by default.Added: SCCM/SMS Discovery Connection no longer fails if the v_R_System view does not have a decommissioned0 column.Fixed: Various small bugs Keywords: management connection conversion access server email view
Requirements: Mac OS X 10.5; File size: 88269 kb; Updated: 2010-01-23
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